Frequently Asked Questions
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Answers to FAQs For Online Registration Customers
- Q: How do I request a Customer ID and password for an online registration account?
- A: Before registering for activities, you must establish an online registration account and receive your Customer ID and Password. This is how you create an online registration account:
1) Click on the "My Account" button.
2) Fill out the form for the New Account Request completely, including birthdate, and click submit. Please submit your request only once. An important note about registering children: Use your own information when filling out the online registration account request form, NOT the information of the child you wish to register for an activity. Once you have an online registration account, you will have the opportunity to add family members.
3) You will receive an email containing your Customer ID and Password once you have entered your information. Be sure to keep a record of your password. Write down your password as you will need it to register online in the future.
- Q: How do I know which classes are for adults, youth, pre-school students, or PAIIR families?
- A: We have coded our classes names and categories as follows:
A-Means it is an adult class
P-Means it is a PAIIR (Parents are Important in Rochester) Class
PR-Means it is a Pre-school Class
Y-Means it is a Youth Class
- Q: How do I register online for an activity?
- A: 1) Click on the "Register Now" button at the top of this page.
2) Select the activity that you would like to enroll in. Clicking on underlined activity name will show you a detailed activity description.
NOTE: You may narrow your search for activities by using any of the four drop-down search boxes at the top of the online registration page. You can search by: Location, Category, Sort by(activity name, activity number, location, date) and Select. (This gives a date range.)
3) Next, login to your online Registration Account by entering your Customer ID and Password. Proceed to your Checkout Shopping Cart by clicking Continue with purchase button. From this screen you can remove activities from your cart, view more activities and add them to your cart, or update your cart information.
Important: IF more than one family member will be attending the activity, make sure each member is enrolled unless the description says otherwise.
Please note: If the activity for which you are enrolling is full, you will be placed on a waiting list. Your shopping cart will indicate if you are on a waiting list under the Quantity column. It will show a 0. Once everything is correct, click on the "continue" button.
4) Confirm your activity name, date and time, enrollee and price, then pay with a credit card. Click "continue" to proceed with payment. You will be prompted that you are entering a secure site. Click "YES". Enter your credit card information Page. Click "continue".
Please Note: The name and address must match those that are on file with your credit company. If the address shown is not your credit card billing address, click on the "My Account" button and change your residential address to match your credit card billing address.
5) Print your receipt for the online registration. Once your payment has been approved, your receipt will display. Print a copy of the receipt for your records.
- Q: How do I add family members to my account?
- A: You may add as many members into your account as necessary.
1) After you receive your initial Customer ID and Password, click on the ?My Account? button.
2) Enter your Customer ID and Password to login.
3) Select ?Change Family Members.?
4) Add the new family member information. Please include the correct date of birth for each person. This helps the online registration software to determine eligibility for age-restricted activities.
- Q: How do I update my Account if I already have an internet account?
- A: If you already have an internet account, you can update your personal information at any time by returning to the "My Account" section. Enter your Customer ID and Password to gain access to your account information and update any information that has changed since the creation of your online registration account.
- Q: How do I add additional activities to my shopping cart?
- A: To add additional activities, just select the "Show Activities" button on the checkout cart screen. Repeat the selection steps for the second activity and it will be added to your shopping cart.
- Q: Can I view my transaction history and print out my past receipts online?
- A: Yes! The "My Account" feature allows you to view a detailed list of your past transactions Rochester Community Education. Just login, click the "My Account" button, and select "Account Detail" to view the receipt and/or print it out for your records.
- Q: How can I view a schedule of my family's upcoming scheduled activities?
- A: The "My Account" feature allows you to view a weekly schedule of your family's upcoming scheduled activities. Just login, click on the "My Account" button, and then click on "Family Schedule". A weekly schedule will display all of the activities your family has been enrolled in and allow you to click on the activity for more information, such as the facility location where the activity is being held.
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