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Answers to FAQs For Online Registration Customers
- Q: How do I begin the online facility reservation process?
- A: You must first establish an online account.
- Q: How do I establish an online account?
- A: Before reserving any park facilities you must establish an online registration account and receive a Customer ID and Password.
This is how you create an online registration account:
1) Click on the "My Account" button.
2) Fill out the form for New Account Request completely, including birth date and click submit. Please submit your request only once.
3) You will receive an email automatically after submitting your request for an account. Your account will be activated only after you have responded by clicking on the link provided in the email.
- Q: Can I view facility availability without registering?
- A: You can browse through the facility availability calendars without creating a customer account. Click "Reserve" button and then click the "View Facilities" button on the next page to view reserved dates.
- Q: What do I do if I forgot my password?
- A: From the My Account program, enter your Login name. Then check the "Forgot your Password" box and click continue. You will advance to the custom security question you created when establishing your account. If, after reviewing your custom security question you do not recall your password, or if your password is not valid, please contact our office during normal business hours and a member of our staff will assist you.
PLEASE DO NOT CREATE A DUPLICATE CUSTOMER ACCOUNT!
- Q: Can I view my transaction history and print out my past receipts online?
- A: Yes, from the date on which your online account is established. The "My Account" feature allows you to view a detailed list of your past transactions. Just login, click the "My Account" button, and select the program(s) providing transaction history.
- Q: Do I pay a convenience fee?
- A: No, there is a small convenience fee typical of any internet sales, but the City of Marquette is taking care of the fee.
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